The Digital Workflow - Webinar Event

 

The Digital Workflow: Integrating the Physical & Virtual Care Environments

Join the conversation with providers and technologists who are creating solutions supporting this new shift in care delivery using practical applications of technology in delivering healthcare in the virtual/digital care setting.
 

Zoom Webinar Event - Wednesday, August 18, 10:00 - 11:00am PDT

 

 

Why is this topic important now?
 

The pandemic accelerated the demands by patients-as-consumers for digital tools and platforms that support a virtual care experience. Ubiquitous video conferencing technologies that have been applied across many industries for over two decades became must-haves, can’t live without.

• Primary care and specialists repatriated their patients from third party “after hour telehealth providers” by employing digital front doors, tools, and embedding video capabilities within the EHR. Session persistence across omnichannels such as SMS, voice and video became essential for both the patient and provider.
• With the provider and patient engaged in a digital encounter that may or may not be synchronous, both in their respective physical settings, using their own technologies to be connected, the digital workflow became relevant.

As health systems and providers continue to accelerate the usage of these capabilities bringing more patients into digital first encounters, understanding the workflow, and optimizing it will be critical to success.

 

Key Points

• What is Digital Workflow: The seamless care delivery experience between the digital/virtual and physical care settings.
   

• Benefits: Digital first technologies are meeting the patient where they are at, complimented by physical assets such as offices and clinics. Convenience and lower friction for engaging in health increase patient utilization of health benefits. Clinicians and support staff have flexible options for care delivery settings: virtual and physical.
   
• Issues: Working in two care delivery settings: virtual and physical, is new for most clinicians and support staff. The workflow has been disrupted as has scheduling, encounter capture, reimbursement, liability, etc.
   
• Costs: By reducing friction thus making virtual care easy to access, purchasers and payers can reduce cost of health care spend. While increases with patient engagement will drive increases in benefit utilization, the virtual care setting costs are much lower than care within physical assets. Digital front doors, eVisits, content development and delivery for self-care, concierges, and training of clinical and support staff with digital tools and platforms, have start-up and maintenance costs.
   
• Past: Prior to COVID, patients-as-consumers were beginning to demand lower friction options to engage in their health needs. The pandemic not only forced patients to be sequestered at home, but also many physical care settings were either closed, or had very limited access thus clinicians were working from their homes and remotely more than ever before. Health systems and providers are now accelerating their digital first strategies, where digital front doors and digital encounters are the first and desired access points for the patients. Not all care needs can be supported virtually. Therefore, the integration of the virtual and physical care settings is creating new workflow challenges for the clinicians and their support teams.
   
• Future: Health systems and providers are aggressively investing in digital care delivery. Primary care and specialist physicians have the therapeutic relationship with their patients. They realize employing platforms and tools that integrate their physical assets with virtual capabilities enhance their satisfaction with their work, increase patient satisfaction, increase retention, and improve quality while reducing costs.

 

 

ABOUT OUR SPEAKERS

 

Jukka Valkonen, RN, PHN
Co-founder, Chief Health JISEKI Health, Inc 

Jukka Valkonen is a practicing clinician with 30 years experience in healthcare. He is a 10X co-founder, with his most recent company matured into the largest AI tech-enabled whole person care medical provider in the United States. As a product visionary his products have received patents and innovation awards. He enjoys recruiting and building successful high performance teams, advising start-ups, and coaching next generation leaders. LinkedIn Profile

 

Ari Tulla
Co-Founder & CEO of Elo Precision Nutrition Service

Ari Tulla is the Co-founder and CEO of Elo precision nutrition service transforming food from the cause of disease to medicine. Previously, Ari was the CEO of Quest Analytics, the market leader in doctor data and network management. Before joining Quest Analytics, Ari was co-founder and CEO of BetterDoctor, a comprehensive doctor data engine that powers the healthcare market wiht accurate doctor data. BetterDoctor raised $30M from the first-tier investors, including NEA, Health Catalyst Capital, and Uncork Capital. June 2018, BetterDoctor was acquired by Vestar Capital. When not working, Ari spends his time on the steep cliffs, powdery slopes, and big cold waves that only Northern California can offer. LinkedIn Profile

 

Sunjya Schweig, MD
Founder & President of the California Center for Functional Medicine (CCFM)

Sunjya K. Schweig, MD, is an expert in complex chronic illnesses which require rigorous investigation and management. He has been studying, teaching, and practicing integrative and functional medicine for over 25 years. As Founder and President of the California Center for Functional Medicine (CCFM), Dr. Schweig provides a personalized, precision medicine approach that is fundamental for managing patients with chronic illness. CCFM is at the forefront of the functional medicine movement, offering a deep investigative and data driven approach to healthcare. Since 2016, CCFM has been honored to run comprehensive wellness programs for first responders to help mitigate the unique occupational risks that they experience. 

Dr. Schweig received his B.A, from the University of California, Berkeley. He attended medical school at the University of California, Irvine, where he helped design and lead the complementary and alternative medicine (CAM) curriculum. Dr. Schweig completed his family medicine residency at the University of California, San Francisco (UCSF), Family Practice Residency Program in Santa Rosa, CA, where he founded the Integrative Medicine Fellowship program. LinkedIn Profile

 

 

Register Today!

Join the conversation with providers and technologists who are creating solutions supporting this new shift in care delivery using practical applications of technology in delivering healthcare in the virtual/digital care setting.